Returns and Exchanges
Parish by Ashley Gilbreath accepts returns and exchanges of non-damaged, non-made to order items provided you request the return within 5 days of receiving your order. Depending on the size of the item being returned, we will provide you with instructions on your return.
Please contact us within 5 days of receiving your order should you wish to return non-damages merchandise. Proof of purchase is required in order to issue a return.
Products must be in perfect condition and must be shipped back in their original packaging. Upon receiving your return and confirming that items are in perfect condition, a refund will be issued via the same payment method used for purchase. The refund issued will equal the purchase price and any applicable taxes less a 10% restocking fee and less return freight. We do not refund shipping charges for returns due to buyer's regret. We do not accept returns on made to order or one of a kind orders.
Our quality control is of the highest standard and we stand by each product we produce. Due to the handcrafted nature of our business, variances may occur on occasion.
If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the bill of landing that the item arrived with damages. Should you receive an item that shows signs of damage, please report this to us immediately.
Damages must be reported within 48 hours of delivery. Parish by Ashley Gilbreath will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s). If the damage is freight-related and we are notified after 48 hours of receiving the damaged items, we will not guarantee that a refund, repair, or return will be possible as our freight companies do not accept claims past the 48 hour time period.